At Morris & Mole, we are committed to protecting your privacy. This policy explains what personal information we collect, why we need it, and how we use and protect it when you use our website (www.morrisandmole.co.uk).
1. Information We Collect
To process your order and give you the best possible service, we collect information in a few ways:
Information You Give Us Directly:
When you buy one of our handmade leather goods or create an account, you provide us with:
- Contact Details: Your name, email address, and phone number.
- Order Information: Your billing and shipping addresses, and details of your purchase. (Note: Your payment details are collected securely by our payment processors, like Shopify Payments or PayPal, not by us directly).
- Customer Support Info: Any information you share when you contact us with a query.
Information We Collect Automatically:
As you browse our site, we automatically collect basic technical information to help our site run smoothly. This includes your IP address and details about the device and browser you are using. We do this using Cookies.
2. Why We Use Your Information
We use your information for a few key reasons:
- To Fulfil Your Order: This is the main reason we need your data. We use it to process your payment, craft and dispatch your order, and handle any returns.
- To Communicate With You: To send you order confirmations, shipping updates, and answer any questions you may have.
- For Marketing (Only With Your Permission): If you opt-in to our mailing list, we may occasionally send you emails about new products or special offers. You can unsubscribe at any time using the link in every email.
- To Improve Our Website & Security: We analyse how customers use the site to improve the experience and to protect our business and you from any fraudulent activity.
3. Who We Share Your Information With
We do not sell your personal information. However, we do need to share it with a few trusted third parties who help us run our business:
- Shopify: Our website is built on Shopify, so they process your data on our behalf when you use our site.
- Payment Processors (e.g., Shopify Payments, PayPal): To securely handle your payment.
- Delivery Companies (e.g., Royal Mail): We need to give them your name and address to deliver your parcel.
- Marketing Apps: If you subscribe to our newsletter, your email address will be shared with our email marketing provider.
We only share the information that is necessary for them to perform their service.
4. Keeping Your Information Safe
We take security seriously. Your information is stored securely, and we only keep it for as long as we need it to provide our services to you or for as long as we are legally required to.
5. Your Rights Over Your Information
Under UK law, you have rights over your personal data. You have the right to:
- Access a copy of the information we hold about you.
- Correct any information that is inaccurate.
- Request that we delete your information.
- Withdraw your consent for marketing at any time.
To exercise any of these rights, please contact us using the details below.
If you have a complaint about how we have handled your data, you also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO).
6. Contact Us
If you have any questions about this privacy policy, please get in touch.
